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SAAS
CloudSun
Designed a 24-route operations workspace without losing the operator.
SAAS
CloudSun
C
Product design and front-end architectureOperational product workspace
The problem
A call-centre workspace crams live queues, agent states, escalations and reporting into one screen, leaving operators scanning a dashboard wall instead of reading it.
What I changed
- Mapped 24 application routes to a role-weighted priority grid
- Defined a shared status language reused across every route
- Separated “now” surfaces from “later” surfaces at the navigation level
- Built a density-first design system
- Scoped motion to signal state change, never to decorate
The result
A workspace proving dense operational software can be designed without drowning the operator — 24 routes collapse into a small number of mental models an agent can hold.